DELIVERY, RETURNS, REFUNDS & EXCHANGES

DELIVERY, RETURNS, REFUNDS, & EXCHANGE POLICY

Delivery Times Vary Depending On The Region And The Product Being Shipped. Times Could Range From 7-30 Days From The Date Your Product was Shipped. In Some Limited Cases, Products May arrive in 2-3days in Europe & North America.

If Faster Delivery Times Are Available, Diamond VIP Members Will automatically Shipped at the fastest available option.

For all checkouts, VAT & Taxes (JSTs, GSTs, SSTs, HSTs, QSTs) will be added where applicable tax laws applies to your delivery.

In remote locations or hard to deliver regions, products can take up to 30-40 days, longer in exceptional cases where shipping back-ups due to man-made disasters, weather, or other natural disasters exist or have occurred; or, during holidays due to high order volumes shipping times could exceed 40 days in these regions (e.g. South America, Africa).

If an order is processed to an area, region or country that we can not deliver, an immediate cancellation or refund will be given, along with an email indicating our inability to process your order.

If you have questions regarding delivery to your location:

Please send an email to info@nomadx.store

**Indicate in the subject line (Delivery Region Confirmation Query)**

General List of Countries Where Challenges Exist to Delivery or Higher than Usual Delivery Cost May Apply. Delivery Times Vary Tremendously Outside Major City Centers.

(This list may not be exhaustive or 100% accurate as changes in some regions occur regularly due to changes in tariffs or various import/export trade rules.)

COUNTRIES WITH LOWER VAT/TAXES/SHIPPING COST & POTENTIALLY LOWER DELIVERY TIMES

EUROPE

United Kingdom Finland Norway Sweden Germany France Spain Italy Switzerland Hungary Austria Estonia Greece Luxembourg Portugal Slovakia Czechia

MEDITERRANEAN & MIDDLE EAST

Turkey

AFRICA

*None

South Africa

*None

SOUTH EAST ASIA & PACIFIC

Thailand Republic of Korea Japan Philippines Malaysia Indonesia Vietnam Hong Kong SAR Australia

New Zealand Cambodia

NORTH AMERICA

USA Mexico

CENTRAL AMERICA & CARIBBEAN

Panama Costa Rica

SOUTH AMERICA

*None

HIGHER THAN NORMAL VATS/DELIVERY COST & POTENTIAL HIGHER DELIVERY TIMES

EUROPE

Iceland Ireland Denmark Latvia Lithuania Poland Belarus Turkey Georgia Macedonia Lichtenstein

Monaco Andorra North Macedonia Ukraine Romania Slovenia Montenegro Serbia Croatia Albania

Bulgaria Moldova Netherlands Belgium Russia

MEDITERRANEAN & MIDDLE EAST

Malta Palma Cyprus Israel Azerbaijan Jordan Saudi Arabia Oman Qatar Bahrain Kuwait

AFRICA

Tanzania Egypt Morocco Zambia Angola Mozambique Namibia Kenya Uganda Madagascar Senegal

Tunisia Nigeria Sierra Leone Liberia Cote D’lvoire Ghana Cameroon

SOUTH EAST ASIA & PACIFIC

India Laos Saipan Guam

NORTH AMERICA

Canada

CENTRAL AMERICA & CARIBBEAN

Jamaica Dominican Republic Puerto Rico Aruba Curacao British Virgin Islands Anguilla Antigua & Barbuda US Virgin Islands Montserrat Guadeloupe Dominica Martinique St. Lucia Barbados

St. Vincent and Grenadines Grenadines Trinidad and Tobago Kralendijk St. Kitts & Nevis

Turks & Caicos Islands Bahamas Cayman Islands Bermuda

SOUTH AMERICA

Columbia Ecuador Peru Guyana Suriname French Guiana Chile Argentina

COUNTRIES WHERE EXCEPTIONAL TO EXTREME DELIVERY CHALLENGES EXIST OR MAYBE UNDELIVERABLE

Lebanon Iran Yemen Turkmenistan Uzbekistan Kazakhstan Kyrgyzstan Tajikistan Afghanistan

Mongolia Pakistan Nepal Bhutan Myanmar Taiwan Papua New Guinea Federated States of Micronesia

Marshall Islands Nauru Howland & Baker Island Palau Northern Mariana Islands Wake Islands

Solomon Vanuatu New Caledonia Fiji Tonga Niue Wallis & Futuna American Samoa Cook Islands

French Polynesia Greenland Bora Bora St. Helena Ascension and Tristan Da Cunha South Sudan

Sudan Venezuela Chad Niger Mali Mauritania Western Sahara Burkina Faso Togo Benin Equitorial Guinea Guinea Bissau Somalia Gabon Algeria Libya Eritrea Djibouti Uruguay Paraguay Bolivia

El Salvador Honduras Nicaragua Cuba Haiti Central African Republic DRC Botswana The Gambia

Rwanda Burundi Malawi Lesotho Eswatini Iran Syria Bangladesh

*Other Remote Pacific Islands

*Other Remote Atlantic Islands

RETURN, REFUNDS, & EXCHANGE PRODUCT INFORMATION

To return your product, CLICK the link HERE for the Nomad X Cross Border Store returns webpage. you should receive an email confirmation within 24 hours indicating the return address and receipt of your return application: If this email is not received,

please send an email to: info@nomadx.store

** Indicate in the subject line (Product Return) **

You will be responsible for paying for your own shipping costs for returning your item, unless membership benefits apply.

Original Shipping costs are non-refundable.

If a refund is issued, it will be for the items cost on your invoice minus original shipping cost accounting for any discounts.

If you are not satisfied with a Nomad X Cross Border Store purchase, it is possible to exchange that product for a new product or a refund. In all cases, the product(s) must be returned new and/or it’s damaged arrival condition for a refund or exchange to be issued unless membership benefits cover your products for shipping damage.

Please capture the arrival state of the product with video or by photographic methods. Return shipping costs are paid by the purchaser unless you are a Gold (three returns for Gold VIP) or Diamond VIP Member; in which case, the return shipping cost will be reimbursed to you after the product is received in the conditions described in this return policy or as described on our Nomad X Cross Border Store.

Any shipping cost associated with the original order WILL NOT be refunded unless membership benefits apply.

Non-Members or Standard Members, returns must be received within 120 days from the date of shipment to the address provided by the purchaser. In remote locations or hard to deliver regions, products can take up to 30-40 days, longer in exceptional cases, where shipping back-ups due to man-made, weather, or natural disasters exist or have occurred; or, during holidays during periods of high order volumes. If 120 days have expired since the shipment date, unfortunately we can’t offer you a refund or exchange or offer an in-store-credit (except proven exceptional cases as determined by Nomad X Cross Border Store).

For Gold or Diamond VIP Memberships, the 120-day time limit does not apply unless items are returned in a conditions other than described in this return policy or return webpage. Gold and Diamond VIP Members may be given a return address for their items to a European or South-East Asia location which will be provided to you through email by our customer service.

Before returning a product, please proceed first to the returns webpage to enter your return information. Please save important details such as the invoice number, order date, and method of payment. We will then contact you once we receive your information from the returns webpage, when the return product has been received, and when a new product has been shipped in the case of an exchange.

Refunds are issued within 10 days of the received item(s) to the original purchase method or a negotiated payment method available to our store.

Several types of goods are exempt from being returned; examples include perishable goods such as foods or used apparel cannot be returned. We also do not accept products that are intimate garments, soaps/cleansers, make-up products, sanitary goods or purchaser damage items as determined by our return inspection staff or supplier inspection staff or 3rd party contracted affiliate.

ADDITIONAL NON-RETURNABLE ITEMS:

Tailor-made items
Gift cards
Downloadable software products
Most Health and Personal Care Items as determined by Nomad X Cross Border Store

SITUATIONS WHERE ONLY PARTIAL REFUNDS OR IN-STORE-CREDIT MAYBE GRANTED (AT NOMAD X CROSSBORDERSTORE’S DISCRETION)

-Book with obvious signs of use

-CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

-Any item not in its original condition, is damaged or missing parts for reasons not due to ours or manufacturer/supplier defects.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and the reason for the denial of a refund.

If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment within 10 days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received your refund, first check your bank or your credit card issuer.

It may take 1-7 days before your refund is posted to your payment method from the date Nomad X Cross Border Store issues the refund.

There is often a processing time before a refund is posted to your card or bank account.

If you’ve done allowed for sufficient time and checked with your payment card or bank and you still have not received your refund,

please contact us at email info@nomadx.store

**indicate in the subject line (Late Refund)**

SALE ITEMS (IF APPLICABLE)

Only the sale price (including VAT/Taxes) is refunded minus shipping cost, as indicated on the original invoice accounting for any discounts.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged upon arrival or in a new condition and at our discretion ultimately.

For questions, please send an email: info@nomadx.store

**indicate in the subject line (Product Exchange)**

Depending on where you reside, the time it may take for your exchanged product to reach you, may vary. Once you have received a confirmation that your exchange product has been shipped, the times outlined previously in this policy will apply as if you are ordering a new product.

RETURN SHIPPING

To return your product, you should have received an email indicating the return address:

If this email is not received, send email to info@nomadx.store

**indicate in the subject line (Return Confirmation Email)**

You will be responsible for paying for your own shipping costs for returning your item unless membership benefits apply.

Original Shipping costs are non-refundable.

If you receive a refund, it will be for the item(s) cost (including Vat/Taxes) minus shipping cost unless membership benefits apply.